Refund & Cancellation Policy

Last updated: March 28, 2026

1. Free Tier

Systara's free tier products require no payment and therefore no refund applies. You may stop using the free tier at any time.

2. Paid Subscriptions

All paid subscriptions come with a 7-day free trial. You will not be charged during the trial period. You may cancel at any time during the trial without being charged.

3. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@systara.in
Upon cancellation, your subscription remains active until the end of the current billing period
After the billing period ends, your account will be downgraded to the free tier
Your data will be retained for 30 days after downgrade, after which it may be deleted

4. Refund Eligibility

We offer refunds under the following conditions:

Within 7 days of first payment: Full refund, no questions asked
Service unavailability: If our service is unavailable for more than 72 continuous hours due to our fault, you are eligible for a pro-rata refund for the affected period
Billing errors: If you were charged incorrectly (duplicate charges, wrong amount), we will refund the excess amount immediately

5. Non-Refundable

Partial month usage after the 7-day refund window
Services used during the billing period before cancellation
Add-on features consumed (e.g., extra storage, if applicable)

6. Refund Process

Contact us at hello@systara.in with your account email and reason for refund
Refunds are processed within 5-7 business days
Refunds are credited to the original payment method via Razorpay
Bank processing times may add 3-5 additional business days

7. Contact

For refund requests or billing inquiries:
Email: hello@systara.in
Response time: Within 24 hours on business days